Thank you for visiting 5 Box FMD. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
SECTION 1 - SHIPMENT PROCESSING TIME
All orders are processed within 1-2 business days. Orders are generally not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
SECTION 2 - SHIPPING RATES & DELIVERY ESTIAMTES
Shipping charges for your order will be calculated and displayed at checkout.
East Coast - MEL, SYD, BNE
2-5 business days
East Coast - Regional
3-6 business days
South Australia, Tasmania
5-8 business days
Western Aust, Northern Territory
5-12 business days
Delivery delays can occasionally occur.
SECTION 3 - SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
SECTION 4 - CUSTOMS, DUTIES AND TAXES
5 Box FMD is not responsible for any customs and taxes that may apply to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
SECTION 5 - DAMAGES
5 Box FMD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please photograph any damaged goods, save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICYInternational shipping is available on request. Please email us or chat with us via Facebook messenger.
Our Refund Policy provides detailed information about options and procedures for returning your order.